Terms and Conditions
Kristiina PMU
Business ID (Y-tunnus): 3549150-8
Address: Pohjanojantie 4, 04500, Finland
E-mail: beautypmukr@gmail.com
Online Store: Luxpigments.eu
1. General Terms
1.1
These Terms and Conditions of Sale govern the purchase of products from the Luxpigments.eu online store and apply to all orders placed through the online store.
1.2
The Luxpigments.eu online store offers pigments, needles, needle modules and other accessories and tools used in the fields of permanent makeup and permanent pigmentation.
1.3
Purchases may be made by private individuals as well as companies and other legal entities.
1.4
A consumer is a natural person who purchases a product primarily for purposes that are unrelated to their economic or professional activity.
1.5
A business customer is a company or other legal entity that purchases a product for the purposes of its economic or professional activity.
1.6
Consumers are subject to the mandatory consumer protection requirements applicable in Finland. These Terms and Conditions do not reduce or exclude any statutory rights granted to consumers.
1.7
Kristiina PMU reserves the right to amend these Terms and Conditions and the prices published in the online store. The terms and prices applicable to an order are those in force at the time the order is placed, unless otherwise required by applicable law.
2. Seller
2.1
The seller of products through the Luxpigments.eu online store is:
Kristiina PMU
Business ID: 3549150-8
Pohjanojantie 4
04500, Finland
E-mail: beautypmukr@gmail.com
3. Products
3.1
Products sold in the online store include, among others:
- permanent makeup pigments;
- needles and needle modules;
- sterile tools and tools complying with hygiene requirements;
- other permanent makeup accessories;
- other products intended for professional use.
3.2
Where possible, essential information about each product is provided, including product characteristics, intended use, instructions for use and other necessary information.
3.3
Before using a product, the customer must familiarise themselves with the manufacturer’s instructions and safety information relating to the product and use the product only as intended.
3.4
If the use of a product requires professional knowledge, training or qualifications, the customer is responsible for meeting those requirements.
4. Prices
4.1
All prices published in the online store are in euros.
4.2
Delivery and other costs may be added to the product price. All additional costs associated with an order are displayed to the customer before the order is confirmed.
4.3
The price displayed in the online store at the time the order is placed applies to the order, unless the price contains an obvious technical or other error.
4.4
Kristiina PMU reserves the right to change product prices. Subsequent price changes do not affect the price of an order that has already been confirmed.
5. Placing an Order
5.1
To place an order, the customer selects the desired products, adds them to the shopping cart and provides the information required to complete the order in the online store.
5.2
Before finally placing the order, the customer has the opportunity to check the product names, quantities, prices, delivery method, delivery costs and the information entered by the customer.
5.3
The customer is responsible for ensuring that the information provided when placing the order is correct and sufficient for fulfilling the order.
5.4
An order is considered placed after the customer has confirmed the order through the online store.
5.5
An order confirmation is sent to the e-mail address provided by the customer.
5.6
Product availability may change depending on stock levels. Availability information displayed in the online store reflects the situation known at the time the order is placed.
5.7
If a product ordered is no longer available after the order has been placed, Kristiina PMU will contact the customer and agree on an appropriate solution.
5.8
The customer can review and, if necessary, modify the contents of the shopping cart before confirming the order.
5.9
Products can be removed from the shopping cart or their quantities changed before the order is finally placed.
5.10
A suitable delivery method must be selected when placing the order.
5.11
If the total value of the products in the order is at least EUR 129, delivery within Finland is free of charge.
5.12
After the order has been placed, the customer will receive an order confirmation and, where necessary, a pro forma invoice at the e-mail address provided by the customer.
6. Payment
6.1
The payment methods available in the online store are displayed to the customer during the ordering process.
6.2
Payment methods may include, for example:
- online banking or bank link;
- invoice;
- other payment methods offered in the online store at the relevant time.
6.3
If an order is to be paid on the basis of a pro forma invoice, order processing will begin after the payment has been received.
7. Delivery
7.1
Products can be ordered through Luxpigments.eu for delivery to Finland and other Member States of the European Union, unless otherwise indicated in the online store for a particular destination.
7.2
After the order has been confirmed and the required payment received, Kristiina PMU will prepare the order and hand it over to the selected logistics or courier service provider.
7.3
Orders are normally dispatched within 1–2 business days after receipt of the order and confirmation of payment.
7.4
Delivery time depends, among other things, on the destination, the selected delivery method, the courier service provider and other circumstances affecting the delivery process.
7.5
Where possible, the estimated delivery time is displayed to the customer during the ordering process.
7.6
If delivery of a shipment is delayed, Kristiina PMU will, where possible, inform the customer of the delay and the new estimated delivery time.
7.7
Kristiina PMU is not liable for delays if the order has been handed over to the logistics or courier service provider on time and the delay is caused by circumstances that Kristiina PMU could not reasonably influence or foresee.
7.8
If the selected delivery method allows shipment tracking, the customer will, where possible, be provided with a tracking number.
8. Receipt of Goods
8.1
The customer should inspect the shipment and the products contained therein as soon as reasonably possible after receipt.
8.2
If the package is visibly damaged upon arrival, we recommend that the customer take photographs of the damage and contact Kristiina PMU as soon as possible.
8.3
If the customer discovers a defect or damage relating to a product or has received an incorrect product, Kristiina PMU should be notified as soon as reasonably possible after the problem has been discovered.
9. Consumer’s Right of Withdrawal
9.1
A private individual acting as a consumer generally has a statutory 14-day right of withdrawal in respect of goods purchased from the online store.
9.2
For goods, the withdrawal period generally begins on the day on which the customer or a third party designated by the customer, other than the carrier, physically takes possession of the goods.
9.3
The consumer is not required to provide a reason for exercising the right of withdrawal.
9.4
The customer may notify Kristiina PMU of the withdrawal through the withdrawal function available in the online store or by sending a clear withdrawal notice by e-mail to:
9.5
The withdrawal notice may also be submitted in free form, provided that it clearly indicates the customer’s intention to withdraw from the contract.
9.6
After receiving the withdrawal notice, Kristiina PMU will, where possible, send the customer confirmation of receipt of the withdrawal notice.
9.7
For a contract concluded online, the consumer must, where required by law, be able to use the online store’s withdrawal function in the same online environment in which the contract was concluded. The withdrawal function does not exclude or restrict the customer’s right to notify withdrawal by another permitted method, including by e-mail.
9.8
Statutory exceptions to the right of withdrawal apply. In particular, restrictions on the right of withdrawal may apply to products that, due to their nature or hygiene and health protection requirements, cannot be returned after the packaging has been opened.
9.8.1
The right of withdrawal does not apply to goods that cannot be returned due to their nature and that have been delivered to the customer in sealed packaging if the customer has opened the packaging.
9.8.2
The right of withdrawal may not apply to products that, after the packaging has been opened, can no longer be taken back or resold for health or hygiene reasons.
9.8.3
If a product has been delivered in sealed packaging or packaging containing a security feature, it must be possible to determine whether the packaging or product protection has been opened when assessing whether the product can be returned. Such a feature may, for example, be foil, film or another security element installed by the manufacturer on the product’s cap or closure.
9.8.4
The statutory 14-day consumer right of withdrawal does not apply to purchases made for the customer’s economic or professional activities.
9.9
If a statutory exception to the right of withdrawal applies to a particular product, the necessary information will be provided to the customer before purchase or in connection with the product.
10. Return of Products
10.1
If the consumer exercises the statutory right of withdrawal, the product must be returned without undue delay and no later than 14 days after notifying Kristiina PMU of the withdrawal.
10.2
The customer is responsible for the direct costs of returning the product unless Kristiina PMU has stated otherwise or applicable law provides otherwise.
10.3
Before returning the goods, the customer must contact Kristiina PMU by e-mail. The customer will be provided with the necessary instructions and return address.
10.4
The returned product must be packaged in a manner that helps prevent damage during return shipment.
10.5
If the product is sealed, sterile or subject to hygiene requirements, it must be returned in unopened and intact packaging if the right of withdrawal applies to that product.
10.6
If the customer has handled or used the product beyond what is necessary to establish its nature, characteristics and functionality, any resulting reduction in value may affect the amount refunded to the extent permitted by law.
11. Use of Products During the Withdrawal Period
11.1
The consumer has the right to inspect and test the product to the extent necessary to establish its nature, characteristics and functionality.
11.2
The product must not be used beyond what is necessary for ordinary inspection or testing.
11.3
If the value of the product decreases because the customer has handled or used it beyond what is necessary to inspect the product, Kristiina PMU may reduce the amount refunded to the extent permitted by law.
11.4
For sealed sterile and hygiene-related products, it should be noted that opening the packaging may, under the conditions laid down by law, result in the loss of the right of withdrawal.
12. Refunds
12.1
In the event of a valid withdrawal, Kristiina PMU will refund the amounts paid by the customer in accordance with applicable legislation.
12.2
The refund will generally be made using the same payment method that was used for the original purchase.
12.3
Kristiina PMU is entitled, to the extent permitted by law, to withhold the refund until the returned goods have reached the seller or the customer has provided proof that the goods have been returned, whichever occurs first.
12.4
If the original delivery costs must be reimbursed to the customer under applicable law, the refund will be made in accordance with the applicable legal provisions.
13. Defective, Damaged or Incorrectly Delivered Products
13.1
If the customer receives a defective, damaged or incorrect product, Kristiina PMU must be contacted:
E-mail: beautypmukr@gmail.com
13.2
To facilitate resolution of the issue, the customer is requested, where possible, to provide:
- the order number;
- the customer’s name;
- the product name;
- a description of the problem or defect;
- photographs of the product and, where possible, the packaging.
13.3
These Terms and Conditions do not restrict any statutory rights granted to consumers.
14. Business Customers
14.1
Business customers are not entitled to the statutory 14-day right of withdrawal applicable to consumers.
14.2
A business customer must inspect the products received within a reasonable period and notify Kristiina PMU of any defects discovered.
14.3
Returns requested by business customers must be agreed separately with Kristiina PMU.
15. Use of Products
15.1
The customer is responsible for ensuring that the product is used in accordance with the manufacturer’s instructions, the intended purpose of the product and applicable legislation.
15.2
Kristiina PMU is not liable for damage or other harm resulting from improper, contrary-to-instructions or unintended use of the product.
16. Product Safety
16.1
The manufacturer’s instructions for use and safety instructions must be followed when using the products.
16.2
The customer must pay attention to warnings, storage conditions and restrictions on use stated on the product packaging or in the manufacturer’s documentation.
16.3
If the customer notices a potential safety issue with a product, use of the product must be discontinued and Kristiina PMU must be contacted as soon as possible.
16.4
For sterile products or products subject to hygiene requirements, the customer must comply with all requirements stated on the product packaging and in the manufacturer’s instructions.
17. Intellectual Property Rights
17.1
Texts, photographs, product images, logos, graphics, design and other content published in the Luxpigments.eu online store belong to Kristiina PMU or the respective rights holder, unless otherwise stated.
17.2
The content of the online store may not be copied, publicly distributed, modified or used for commercial purposes without the prior permission of the rights holder.
18. Price, Product and Availability Errors
18.1
Kristiina PMU reserves the right to correct obvious price, product and availability errors occurring in the online store.
18.2
If a product has been displayed with a clearly incorrect price or material product information due to a technical error or other obvious mistake, Kristiina PMU may cancel the order after notifying the customer.
18.3
If the customer has already paid for such an order, the amount paid will be refunded in accordance with applicable legislation.
19. Force Majeure
19.1
Kristiina PMU is not liable for delays in or failure to perform an obligation if this is caused by an extraordinary circumstance that the seller could not reasonably influence or foresee.
19.2
Such circumstances may include, for example, extensive technical failures, transport disruptions, strikes, natural disasters, actions by authorities or other exceptional situations.
19.3
In such circumstances, Kristiina PMU will endeavour to inform the customer as soon as possible and find an appropriate solution.
20. Processing of Personal Data
20.1
Customer personal data is processed in accordance with Kristiina PMU’s separate Privacy Policy / Data Protection Notice.
20.2
For the purpose of fulfilling an order, information such as the customer’s name, e-mail address, telephone number, delivery address and order-related information may be processed.
20.3
If a courier or logistics service provider is used to deliver an order, the customer information necessary for delivery may be disclosed to that provider.
20.4
Personal data is treated confidentially and processed in accordance with applicable data protection requirements.
20.5
More detailed information about the processing of personal data is provided in Kristiina PMU’s Privacy Policy.
21. Cookies
21.1
Luxpigments.eu may use cookies and similar technologies that help ensure the operation, security and usability of the online store, as well as analytics and, where applicable, marketing.
21.2
More detailed information about the use of cookies is provided in the online store’s separate Cookie Policy.
22. Applicable Law
22.1
These Terms and Conditions are governed by the laws of Finland.
22.2
These Terms and Conditions do not restrict any mandatory rights granted to consumers under Finnish law or other applicable law.
23. Dispute Resolution
23.1
Any questions and potential disputes will first be attempted to be resolved amicably between the customer and Kristiina PMU.
23.2
In the event of a problem or complaint, the customer is requested to contact:
E-mail: beautypmukr@gmail.com
23.3
Where necessary, consumers have the right to contact the competent consumer advice service or alternative dispute resolution body.
23.4
Disputes between a business customer and Kristiina PMU will be resolved by a competent Finnish court unless the parties have agreed otherwise in writing.
24. Liability and Complaints Procedure
24.1
Kristiina PMU is not liable for defects caused by the customer’s actions or omissions, including consequences resulting from improper use or storage of the product contrary to applicable requirements.
24.2
To facilitate the resolution of any subsequent issues, the customer should retain documents proving the purchase, such as the order confirmation or invoice.
24.3
If Kristiina PMU or the manufacturer has provided a commercial warranty for a product, the warranty terms will be provided to the customer with the product and/or made available electronically in the online store.
25. Amendments to the Terms and Conditions
25.1
Kristiina PMU reserves the right to update and amend these Terms and Conditions.
25.2
The current version of the Terms and Conditions will be published in the Luxpigments.eu online store.
25.3
The Terms and Conditions applicable at the time the order is placed shall apply to the order, unless otherwise required by applicable law.
